Nondiscrimination and complaint procedures

Independent Living Parnership

Independent Living Partnership (ILP) is committed to providing services that are accessible, fair, and free from discrimination. As a customer of ILP, you have the right to file a grievance if you feel that decisions or actions of our staff, management or board of directors have adversely affected you in some way. If you feel that you have been discriminated against in the provision of services by ILP and want to register a complaint you may call the Executive Director directly at 951-653-0740 or file a written complaint with the Executive Committee of the Board of Directors, Independent Living Partnership, 6235 River Crest Dr. Suite Q, Riverside CA 92507. You will be notified in writing of the decision of the Grievance Resolution Committee.

Title VI — Civil Rights Act of 1964

ILP complies with Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin in programs and activities that receive federal financial assistance.

ILP also complies with the requirements outlined in the U.S. Department of Transportation, Federal Transit Administration (FTA) Circular 4702.1B, which establishes Title VI requirements and guidelines for FTA recipients and subrecipients.

Title IIIB — Older Americans Act

ILP also adheres to the Riverside County Office on Aging (RCOoA) Title IIIB Dispute Resolution: Complaint and Grievance Policy, which establishes a standard process for reviewing and resolving complaints or grievances related to services.

This policy applies to any complaint or grievance involving services delivered by an RCOoA employee, volunteer, intern, service provider, or affiliated vendor. All complaints are reviewed in a timely manner and in accordance with the standards outlined in the policy. The policy is made accessible to service providers and to individuals seeking or receiving services, so they understand how to submit and resolve service-related disputes.