Who is eligible to enroll?

Senior citizens and persons with disabilities who don’t drive and are unable to use public transportation are eligible to enroll. All enrollees must be residents of Riverside County, California.

Does TRIP Riverside County schedule rides and provide drivers?

TRIP does not schedule rides or provide drivers. Instead, the program supports these personal transportation arrangements by reimbursing mileage for eligible trips.

How much do riders pay?

Nothing. Rides are free to riders.

How long does enrollment take?

Typically, the enrollment process takes about a month. The application process includes a telephone interview and a review by our eligibility committee, which meets monthly.

What types of trips are eligible?

TRIP reimburses for different kinds of trips, including travel to medical appointment and pharmacies, travel to grocery stores; and travel to senior centers.

How do I submit a reimbursement request?

When a rider enrolls in TRIP, we send a welcome packet with helpful information on how to submit the monthly mileage reimbursement request.

Do riders have to be residents of Riverside County, or can they live elsewhere and access services in Riverside County?

Enrolled riders must be residents of Riverside County to be reimbursed by TRIP Riverside County.

2026 TRIP Rider Survey Results

Executive Summary

In February 2026, TRIP sent 525 surveys to active TRIP service users to better understand rider demographics, transportation needs, and satisfaction with program services. At the end of May, ILP had received 332 completed surveys, resulting in a response rate of 63.2%. The survey confirms that TRIP plays a critical role in helping vulnerable residents access healthcare, groceries, social activities, and other essential services while maintaining independence and quality of life.

Survey Methodology

The survey was conducted to collect feedback regarding riders’ demographics, transportation needs, program utilization, and overall satisfaction. Responses were collected through a structured questionnaire consisting of demographic questions, transportation usage patterns, accessibility needs, program awareness, satisfaction ratings, and open-ended feedback. Results were analyzed to identify trends and assess how effectively the program meets the needs of riders.

Respondents Demographics

More than 82% of respondents were age 61 or older, indicating that TRIP primarily serves seniors.

The high percentage of riders living alone highlights the importance of transportation services in reducing isolation and supporting independent living.

Transportation Needs and Travel Patterns

Primary Trip Purposes

These findings demonstrate that TRIP provides transportation not only for medical care but also for activities that support nutrition, mental health, community engagement, and overall well-being.

Healthcare Travel Frequency

More than 65% of respondents require four or more healthcare-related trips each month.

Satisfaction with TRIP

Overall satisfaction with TRIP is exceptionally high. The survey produced a weighted average satisfaction score of 4.97 out of 5 stars.

Of the 327 riders who rated the program:

318 riders (97.2%) awarded 5 stars

9 riders (2.8%) awarded 4 stars

No riders selected ratings of 1, 2, or 3 stars.

The results demonstrate overwhelming satisfaction with the quality and value of TRIP services.

Rider Testimonials/Comments

We asked Riders to share how has TRIP helped them in their daily life and share an example of something they’ve been able to do because of TRIP.

Here are a few responses:

I can go out of my apartment and socialize more.

It helps me stay as independent as possible by helping keep the cost of transportation lower, and I feel much safer traveling with a friend.

I am able to have peace of mind when all my needs and appointments are met for my health and living status errands.

I have cancer of the colon and it makes me get to my appointments fast and come right back home. No other services have that. Thank you, TRIP!

It makes my life so much easier, I can attend my medical appointments wherever I need to go.

The reality is this program has changed my life. It was difficult for me to go out before. There is no transportation where I live. The TRIP program is a great help for me. Thank you.

I have been able to come out of isolation and have improved my social skills by getting rides to go see friends and go to church and religious activities.

Conclusion

The 2026 TRIP Rider Survey demonstrates that the TRIP Program provides an essential transportation lifeline for older adults, low-income residents, and individuals with significant health and mobility challenges. Riders depend on TRIP to access healthcare, obtain groceries, participate in community activities, and maintain their independence.

The exceptionally high satisfaction ratings and strong emphasis on safety, flexibility, and personalized support confirm that TRIP is successfully meeting the transportation needs of some of the communities’ most vulnerable residents. The continuing investment and support of the TRIP Program will help ensure that Riverside County riders remain connected to critical services and maintain their health, independence and quality of life.

To view complete 2026 rider survey click here